We value your privacy and strive to ensure that you feel safe while visiting our website and sharing your personal data with us. Your trust is important to us, and we are committed to respecting and protecting your privacy and personal data.
In order to fulfill our obligations to you as our customer, we may need to obtain some of your personal data. We collect and process your personal data only when necessary for a specific, defined, and legitimate purpose. We take appropriate measures to ensure the security of the personal data you provide and that all data processing complies with applicable data protection laws and our internal policies. Transparency in how we process your personal data is a priority for us.
Customer data is processed in accordance with the requirements of the Republic of Lithuania’s Law on Legal Protection of Personal Data and other legislation related to personal data protection. From May 25, 2018, we comply with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data).
Definitions
Personal data: Any information relating to a natural person (data subject) whose identity is known or can be directly or indirectly established by reference to specific data (e.g., name, surname, address, telephone number, or other information).
Customer: Any person who orders, purchases, or uses our services.
How do we collect your personal data?
The information we collect depends on the services you order and the data you provide when ordering. For example, we collect data you submit when communicating with us or engaging in a legal relationship, such as purchasing a service or requesting information.
Providing personal data is not mandatory, but choosing not to may prevent us from offering our services.
For what purpose do we collect (process) personal data?
We process your personal data to:
Ensure that the processes of purchasing, registering, and providing the service are smooth, and that after-sales support is timely and professional;
Communicate with you and respond to your inquiries;
Contact you if you forget your purchased service or if issues arise related to the service provided;
Plan and implement safe flights;
Insure our customers.
What categories of personal data do we collect?
You can use this website without disclosing personal data, except when such data are required to purchase tickets or register for a hot air balloon flight. Without providing the necessary data, you cannot complete the purchase process, and we cannot deliver our services. We collect the following categories of data:
Basic information, such as your name, surname, email address, and telephone number;
Data related to service usage, such as information collected through cookies and similar technologies related to internet browsing;
Additional data collected with your consent, as defined at the time of consent.
How long do we store your data?
Collected personal data are stored in printed documents and our information systems. We retain your personal data for the period required by law or the purposes of data processing, whichever is longer. Typically, personal data are stored as long as valid claims may arise from contractual agreements. Unnecessary personal data are destroyed.
We store your data to:
Provide requested information;
Maintain a proper history of our relationship;
Respond to inquiries related to our cooperation.
Your data are stored in the system for the duration of the service’s validity and for at least six months following the service’s use.
Use of Cookies
A cookie is a small text file saved on your computer or mobile device when you visit a website. Cookies help websites function efficiently and provide information to website owners.
We use the following cookies:
Google Analytics: A web analytics service that helps us analyze how you use our website. The information is also used for remarketing. All data are anonymous.
Facebook Pixel: An analytics tool that measures advertising effectiveness by tracking your actions on our website. The collected data are anonymous.
Additional Information
If you have any questions regarding the processing of personal data or this Privacy Policy, please contact us at info@orobalionai.lt.
