Privacy policy

We value your privacy and strive to ensure that you feel safe while visiting our website and sharing your personal data with us. Your trust is important to us and we are committed to respecting and protecting the privacy and personal data of each data subject.

In order to be able to fulfil our obligations to you as our customer, we need to obtain some of your personal data. We undertake to collect and process your personal data only at the time and only to the extent necessary to achieve a specific, defined and legitimate purpose. We take appropriate measures to ensure that the personal data provided to us is always secure and that the processing of your personal data complies with the applicable data protection laws and our internal procedures. It is important for us to ensure transparency in the processing of your personal data.

Customer data is processed in accordance with the requirements for the processing of personal data laid down in the Republic of Lithuania Law on Legal Protection of Personal Data and other legislation related to the protection of personal data; and as of 25 May 2018, we comply with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data).


‘Personal data’ means any information relating to a natural person (data subject) whose identity is known or can be established directly or indirectly by reference to the data concerned (e.g., name, surname, address, telephone number or other information).

‘Customer’ means any person who orders, purchases or uses our services.

How do we collect your personal data?

The information we collect about you depends on the services you order and what information you provide to us when you order the service. We collect data that you provide, for example, when you communicate or have a legal relationship with us, e.g., when you purchase a service or contact us for information.

You are not required to provide any personal data, but if you choose not to, we may not be able to provide you with the services. 

For what purpose do we collect (process) personal data?

Your personal data is processed in order to: 

  • ensure that the process of purchasing the service, registering for the service and providing the service is smooth and that after-sales servicing is timely and professional;
  • communicate with you and answer your questions;
  • contact you if you forgot the service you have purchased or if we detected any problems with the service we have provided;
  • ensure the planning and implementation of a safe flight;
  • insure our customers.

What categories of personal data do we collect?

You can use this website without disclosing your personal data. The provision of personal information is not a condition for using this website, except when the data are required to purchase tickets or to register for a hot air balloon flight. If you do not provide the necessary personal data, you will not be able to carry out the purchase process and we will not be able to provide services to you. We collect the following categories of data:

  • basic information, such as name, surname, e-mail address and telephone number;
  • other data related to the use of services, such as data collected using cookies and similar technologies related to internet browsing, etc.;
  • other data that are collected based on your consent and that are defined in detail at the time when your consent is requested.

How long do we store your data? 

Collected personal data are stored in printed documents and in our information systems. We protect your personal data for a period provided for by legislation or based on the purposes of data processing, if the legislation provides for a lengthier data storage period. Personal data are normally stored as long as reasonable claims may arise out of contractual relations. Personal data which are no longer required will be destroyed. We store your data so that if required, we are able to provide you with the requested information, have appropriate history of our relationship with you, and can answer all questions related to our mutual cooperation.

All your personal data are stored in the system as long as the period of use of the service is valid and for at least 6 months as of the date of use of the service.

Use of Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit that website. Cookies are widely used to make websites work or work more efficiently and to provide information to website owners.

We use the following cookies on the website:

Google Analytics – it is a web analytics service that helps us analyse how you use this website. The information is submitted for remarketing. All data are anonymous.

Facebook Pixel – we use it as an analytics tool to measure the effectiveness of advertising by understanding actions you take on our website.  The collected data are anonymous.

Additional Information

If you have any questions related to the processing of personal data or this Privacy Policy, please contact us by e-mail




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