Privacy Policy
We value your privacy and strive to ensure that you feel safe while visiting our website and sharing your personal data with us. Your trust is important to us and we are committed to respecting and protecting the privacy and personal data of each data subject.
In order to be able to fulfil our obligations to you as our customer, we need to obtain some of your personal data. We undertake to collect and process your personal data only at the time and only to the extent necessary to achieve a specific, defined and legitimate purpose. We take appropriate measures to ensure that the personal data provided to us is always secure and that the processing of your personal data complies with the applicable data protection laws and our internal procedures. It is important for us to ensure transparency in the processing of your personal data.
Customer data is processed in accordance with the requirements for the processing of personal data laid down in the Republic of Lithuania Law on Legal Protection of Personal Data and other legislation related to the protection of personal data; and as of 25 May 2018, we comply with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data).
Definitions
‘Personal data’ means any information relating to a natural person (data subject) whose identity is known or can be established directly or indirectly by reference to the data concerned (e.g., name, surname, address, telephone number or other information).
‘Customer’ means any person who orders, purchases or uses our services.
How do we collect your personal data?
The information we collect about you depends on the services you order and what information you provide to us when you order the service. We collect data that you provide, for example, when you communicate or have a legal relationship with us, e.g., when you purchase a service or contact us for information.
You are not required to provide any personal data, but if you choose not to, we may not be able to provide you with the services.
For what purpose do we collect (process) personal data?
Your personal data is processed in order to:
ensure that the process of purchasing the service, registering for the service and providing the service is smooth and that after-sales servicing is timely and professional;
communicate with you and answer your questions;
ensure the planning and implementation of a safe flight;
insure our customers.
What categories of personal data do we collect?
You can use this website without disclosing your personal data. The provision of personal information is not a condition for using this website, except when the data are required to purchase tickets or to register for a hot air balloon flight. If you do not provide the necessary personal data, you will not be able to carry out the purchase process and we will not be able to provide services to you. We collect the following categories of data:
other data that are collected based on your consent and that are defined in detail at the time when your consent is requested.
How long do we store your data?
Collected personal data are stored in printed documents and in our information systems. We protect your personal data for a period provided for by legislation or based on the purposes of data processing, if the legislation provides for a lengthier data storage period. Personal data are normally stored as long as reasonable claims may arise out of contractual relations. Personal data which are no longer required will be destroyed. We store your data so that if required, we are able to provide you with the requested information, have appropriate history of our relationship with you, and can answer all questions related to our mutual cooperation.
All your personal data are stored in the system as long as the period of use of the service is valid and for at least 6 months as of the date of use of the service.
Use of Cookies
A cookie is a small text file that a website saves on your computer or mobile device when you visit that website. Cookies are widely used to make websites work or work more efficiently and to provide information to website owners.
We use the following cookies on the website:
Google Analytics – it is a web analytics service that helps us analyse how you use this website. The information is submitted for remarketing. All data are anonymous.
Facebook Pixel – we use it as an analytics tool to measure the effectiveness of advertising by understanding actions you take on our website. The collected data are anonymous.
Additional Information
If you have any questions related to the processing of personal data or this Privacy Policy, please contact us by e-mail info@orobalionai.lt.
General information
In spring, summer and early autumn hot air balloon flights normally take place early in the morning (1 or 2 hours after the sunrise), and in the evening, (1 or 2 hours prior to the sunset), between 5 to 8 AM and 6 to 9 PM.
Any sufficiently large and wind-protected area or meadow can serve as a launch field for a hot air balloon flight. In Vilnius usually we take off from the Vingis Park, Valakampiai, near the White Bridge and Pučkorių outcrop. Flights in Kaunas are launched from Nemunas Island, Pažaislis and Aleksotas. We can also arrive to the location of your choice anywhere in Lithuania.
As the hot air balloon flights are possible downwind only, it is difficult to establish a precise flight course and to plan the landing site beforehand; therefore, the landing usually takes place in a meadow with a convenient approach for a vehicle. However, by selecting a proper launching place, you can enjoy the beauty of Trakai Castle, the Old Town rooftops or any another object of your own choice.
A hot air balloon is prepared for the flight within 20-30 minutes. The flight normally lasts for about 1 hour, and the flight altitude can vary from 10 to 1000 meters, or even higher. A clear sky is not a necessary precondition for the flight to take place. The key condition is a weak low altitude wind (up to 20 km/h), and the absence of the rainfall. Hot air balloon flights do take place in wintertime as well!
The elevation and descent (touch-down) speed of a hot-air balloon is rather slow; therefore, you will not experience unpleasant sensations which normally bother you in plane. The speed and flight direction are equal to wind speed and direction. Therefore, the pleasure of flying in a hot-air balloon is accessible both to children and to elderly people.
A flying hot air balloon is always escorted by a chase car. After the landing the ground team picks up passengers and returns them and the balloon to the launching site. Persons undertaking a hot air balloon flight for the first time are ordained into the balloonist ranks by the crew and granted the first flight certificates.
The flight
The flight with a hot air balloon requires a minimal physical readiness in comparison with other sports. If you feel good and are fully prepared, you can actively get involved in the procedure for inflating and packing the balloon. However, if you are suffering from a heart disease, insufficient blood circulation, or you went through surgery recently, etc., it is highly recommended to consult your physician prior to the flight and inform the pilot about your health condition. Persons under 16 years old are not allowed to take flight alone; they must be accompanied by adults. In addition, children who's height is under 120 cm, are not permitted to fly.
General requirements
It is strictly forbidden to smoke in the basket of a hot air balloon and within 10 meter distance from the envelope, basket and trailer of the aircraft;
It is strictly forbidden to drink alcoholic beverages immediately prior to and during a hot air balloon flight;
It is strictly forbidden to use sharp objects and objects made out of glass during the flight;
The most appropriate clothing for the flight is a cotton clothing covering the whole body. It is advisable to take a sun hat with you;
Footwear should be made of tough material (preferably boots). High-heel shoes are not a suitable footwear!
Safety of photo, video and other personal use equipment is the responsibility of the passengers themselves. The pilot shall not be responsible for the things that passengers take with them to the flight.
Prior and during the flight:
Enter the basket only upon the permission of the pilot;
Do not touch and do not hold onto the envelope valve, other ropes and the fuel supply hoses;
Do not throw any things out of the hot air balloon basket;
Do not sit on the edges of the basket and on the top of gas tanks.
At the time of landing:
Your both hands should be held on to the special ropes provided for landing inside the basket;
Bend your knees, but make sure you do not bend them too much!
Follow pilot’s instructions;
Remember, that the basket may tip over at the time of landing, so be ready.
During the flight, the pilot will gladly answer any questions you may have!